organizations always want their retail outlets, stores or franchises to maintain the industry standards and follow the procedures in delivering customer service. While most trust their teams and staff to preserve their brand value, some decide to hire experts and see whether things are going as they should. This is where mystery shopping service can help big time.
As an award-winning private detective agency, Sleuths India has a great expertise at mystery shopping and can do an independent assessment of different aspects of your business. With us, you can easily understand whether your staff is helping your organizations meet the customer experience and adhering to the operations, procedures, code of conduct, standardization and ethics.
We have helped some of topmost brands including retail stores, restaurants, cinemas, hotels, airlines, banking firms, salons, automobile showrooms, shopping malls etc benefit with our mystery shopping expertise and have a grasp of their staff conduct towards customers.
When to hire Sleuths India for Mystery Shopping
- You want to check whether all your stores provide the same experience and quality of services to customers
- You want to assess the type of customer’s experience at your outlet
- You want to objectively measure different aspects of customer service, be it the ambiance and the quality of interaction with your staff
- You want to ensure standardization to different aspects of customer service at your stores
- You want to be sure that all your facilities and infrastructure are being used for optimum custom experience
- You want to check whether the billing process and invoices are being followed as per the standards
- You want to check whether one of your franchises or retail outlets or showrooms is sticking to the brand ethos
- You want to check the wait-time for customers at your bank branches
- You want to check how your airlines staff is treating customers professionally and as per the standard protocol
- You want to check whether your sales teams are issuing invoices
- You want to check whether one of your franchises is running parallel business and hurting the brand value of your organization
OUR PROCESS BEHIND MYSTERY SHOPPING
We have a robust process behind mystery shopping to measure the performance of customer service at our client’s stores. The focus is to measure whether the level of customer experience delivered at the outlet matches the standards set by the organization.
Our process includes -
- Mystery shoppers matching the profile of your target audience will visit your location secretly posing as your customers
- Our customers will gather key information about quality of experience, goods and services delivered to customers
- The mystery shoppers will measure various compliances to standards, policies and procedures your organization adheres to
- We will then collect the data in a real-time manner which you can evaluate to measure of customer service
- Measurements and insights are reported at location level which can be aggregated to match your organization’s hierarchies or structures
- Our quality analytics can help you improve your business performance
Scientific Investigation by Sleuths India
We’re the President of India Award winning detective agency with a great record at mystery shopping services to businesses across industry verticals. Thanks to a solid network with full-equipped offices in Delhi, Mumbai, Pune, Kolkata, Bangalore, Chandigarh & Lucknow, our team can help any organization improve their customer service performance.
We’re also synonymous with in-depth investigation as we have the largest team of investigators in the industry guided by former officers from the Army, Police, Intelligence Bureau, Research & Analysis Wing (RAW). Our reputation is also matchless due to our active membership to APDI, WAD, ASSOCHAM, PHD Chambers of Commerce, CII (Confederation of Indian industry), NASSCOM, DMA (Delhi Management Association).
So, if you want evidence to get gauge the customer service performance of your outlets and stores hire Sleuths India and get the results you desire!